Question 1

Who can file a Consumer Complaint in India?

Accepted Answer

Any person who has purchased goods or availed services for personal use — and has suffered a deficiency in service, defective goods, or an unfair trade practice — can file a complaint. This includes online purchases, banking services, telecom, travel, real estate, and more. Joint complaints by multiple consumers with the same grievance are also permitted under the Consumer Protection Act, 2019.

Question 2

What is the maximum amount I can claim at the District Commission?

Accepted Answer

The District Consumer Disputes Redressal Commission (DCDRC) has jurisdiction for complaints where the value of goods/services paid (along with compensation claimed) does not exceed ₹50 Lakhs. For disputes between ₹50 Lakhs and ₹2 Crores, you approach the State Commission. Above ₹2 Crores, the National Commission (NCDRC) in New Delhi has jurisdiction.

Question 3

How do I know which Consumer Commission to file in?

Accepted Answer

NyayaDraft's automatic Jurisdiction Finder works this out for you. Based on the total value of your claim and your PIN code, it identifies the correct Commission — District (claims up to ₹50 Lakhs), State (₹50 Lakhs to ₹2 Crores), or National (above ₹2 Crores) — and displays the applicable filing fee before you draft anything. You don't need to calculate jurisdiction manually.

Question 4

What is e-Daakhil and do I need a lawyer?

Accepted Answer

e-Daakhil (edaakhil.nic.in) is the Government of India's official online portal for filing consumer complaints electronically. You do NOT need a lawyer to file a Consumer Complaint in India — the system is designed to be used directly by consumers. NyayaDraft drafts the legal language for you so you can file confidently without legal representation.

Question 5

Can I write my complaint in Hindi or Marathi?

Accepted Answer

Yes. You can type your grievance story entirely in Hindi, Marathi, Devanagari script, Roman-script Marathi (Marlish), or a mix — the AI understands all of these. NyayaDraft will read your story in whichever language you write it and produce the final legal notice and complaint petition in formal, professional English, as required for e-Daakhil filing and Consumer Commission submission. You do not need to translate anything yourself.

Question 6

How is the 'Case Strength Score' calculated?

Accepted Answer

The score (1–100) is shown to you for free before you pay, so you know the strength of your case before committing. Our AI analyses your grievance against specific provisions of the Consumer Protection Act, 2019 — including deficiency in service (Section 2(11)) and unfair trade practice (Section 2(47)) — and weighs factors like: clarity and documentation of the incident, whether a formal grievance was raised with the company, the monetary value, the type of deficiency, and how recently the incident occurred relative to the 2-year limitation period. It is indicative, not a legal guarantee.

Question 7

What is the limitation period for filing?

Accepted Answer

Under Section 69 of the Consumer Protection Act, 2019, a complaint must be filed within 2 years from the date on which the cause of action arose. NyayaDraft automatically checks this window before drafting — if your incident date suggests your claim may be time-barred, you will be warned before the AI begins drafting. The Commission can condone delays if sufficient cause is shown, but it is best to file promptly.

Question 8

What will I receive after payment?

Accepted Answer

You will instantly receive a PDF package containing: (1) a Cover Page with memo of parties, (2) an Index Table with filing checklist, (3) the full Formal Petition starting 'Most Respectfully Showeth', (4) the List of Dates and Events, and (5) a blank Affidavit template for you to sign before a Notary. If you uploaded evidence, your files are automatically sorted and indexed as Annexure A, B, C… and the AI cites them directly in the petition. The document follows the 1.5-inch left margin standard required by most Consumer Commissions.

Question 9

What happens after I send the Legal Notice?

Accepted Answer

NyayaDraft automatically schedules outcome check-ins at day 15, 30, and 60 after your Legal Notice is sent. These prompts track whether the brand responded or settled, building a timeline record. If the notice is ignored, you have everything you need to escalate directly to a full court complaint using the Full Justice Bundle.

Question 10

Does NyayaDraft work for advocates?

Accepted Answer

Yes — through Vakil Pro (₹999/month), advocates can draft Legal Notices and Court Complaints for clients at scale. Every document is watermarked with your name, Bar Council number, and branding on every page. Client names and case references are tracked across all documents, and the case history dashboard lets you instantly re-download any document you've ever generated.

Question 11

Can I get a refund if I'm not satisfied?

Accepted Answer

Since the AI generates and delivers the document instantly upon payment, refunds are generally not applicable once the PDF is downloaded. However, if you experience a technical failure (payment deducted but no PDF delivered), please contact us with your Razorpay Payment ID and we will resolve it within 24 hours.

Question 12

Is this a substitute for a lawyer's advice?

Accepted Answer

No. NyayaDraft is a legal drafting tool that produces a template complaint based on the information you provide. For complex matters — especially those involving real estate, medical negligence, large amounts, or counter-claims — consulting a qualified Consumer Court advocate is strongly recommended. The disclaimer in every document reflects this.

Feature	NyayaDraft	Lawyer	DIY
Cost	₹149–₹499	₹2,000–₹10,000	Free
Time to draft	60 seconds	2–5 days	Hours
CPA 2019 compliant	✅	✅	❓
e-Daakhil ready PDF	✅	❌	❌
Available 24/7	✅	❌	✅
Legal sections cited	✅	✅	❓
Accepts Hindi/Marathi grievance description	✅	❌	❓

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